Refund Policy – Thinks and Buys IT Services

At Thinks and Buys, we are committed to delivering reliable and high-quality IT services to our clients. We understand that sometimes circumstances may require a refund request. Please review our refund policy below:

1. Eligibility for Refunds

Refunds may be considered in the following situations:

• If the service was not delivered as agreed in the contract or service agreement.

• If the delivered service is significantly different from what was promised and cannot be rectified.

• If a duplicate payment was made in error.

2. Non-Refundable Services

• Any services that have already been initiated, worked on, or delivered are generally non-refundable.

• Consultation fees, setup charges, project initiation fees, and resource allocation costs are non-refundable.

• Customized IT solutions, software development, or digital services that require client-specific work are also non-refundable once the work has started.

3. Requesting a Refund

• All refund requests must be submitted in writing to support@thinksandbuys.com within 7 days of service delivery.

• The request should include contract details, invoice number, and a valid reason for the refund.

4. Approval and Processing

• Once a request is reviewed, eligible refunds will be processed within 10–15 business days.

• Refunds will be issued via the original payment method only.

5. Dispute Resolution

If a client is unsatisfied, our priority is to resolve the issue through revisions, re-delivery, or alternative solutions before considering a refund.

6. Contact Us

For any questions or refund assistance, please contact:
📧 Email: support@thinksandbuys.com
🌐 Website: www.thinksandbuys.com